Moccamaster
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Shipping
On new products, you have 30 days to return your items. We will refund the original shipping and product cost, you are responsible to bring back or ship back the item you purchased.
Orders are processed every business day, and we usually ship within 24h of receiving your order. Shipping throughout Canada then takes 1-3 business days. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We get this question all the time, and to help you, we also have questions for you. Use the chat fonction or call us to better answer you.
We're here to help. Call us or text using the chat function on our site.
Other
Just let us know if the price is too high, sometimes, we can negotiate on certain products, depending on seasonality and stocks. We'll be glad to match the price of any other reputable seller, with proof, and certain conditions.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.