Frequently Asked Questions

• What is your return policy?

  To return a product, you must email us your order details and reason for return to receive a prepaid shipping label. Once the unused product is received, we will apply a full refund. For more information on our returns policy, please click here.

• What are the shipping costs?

  We offer free shipping for all orders of $69 and more! For smaller orders, a $9.99 standard shipping rate will apply.

• Do you sell your products at your location in Montreal?

  All orders are shipped from our warehouse directly to our customers. We cannot fulfill orders nor can we accept pick-ups at our office location.

• How do I redeem a discount coupon code?

  Once you have placed the products you wish to purchase in your cart, proceed to check out. Here you will find a "Discount" field at the right side of the check out form. Simply enter your coupon code and click "Apply" to obtain your discount.

• Is the OK Compost certification recognized in Canada?

  The OK compost certification complies with the European norm EN 13432 as well as the Canadian COMPOSTABLE norm, which guarantees that the capsules and its packaging are biodegradable in an industrial composting facility.

• What should I do with my bio-compost capsules after using them?

  If you have purchased our 100% bio-compost capsules, you can discard of them in a compost bin or in the trash. The packaging can also be disposed in the compost.

• Do you sell products that are compatible with the Keurig brewing systems?

  Neither our capsules or our ESE pods are compatible with Keurig machines.

• Are your ESE Pods compatible with Nespresso® OriginalLine machines?

  Our ESE Pods are not compatible with the Nespresso® OriginalLine machines. They are most frequently used with espresso pod machines or with traditional espresso machines that have adapters for the pods.

• Are Café Liégeois capsules compatible with Nespresso® VertuoLine machines?

  Our capsules are not compatible with Nespresso® VertuoLine machines.

• Which machines are compatible with Café Liégeois capsules?

  The Nespresso® coffee machines that are compatible with Café Liégeois capsules are:

  Pixie	D60	Essenza
  Citiz	Inissia	Essenza Mini
  Latissima One	Lattissima Plus	Lattissima Pro
  Latissima Touch	Gran Maestria	Le Cube
  Prodigio	U	Kitchen Aid
  Express	KitchenAid	Maestria

   

  For the complete list of machines that are not compatible with our capsules, please click here.